FAQs
CUSTOMER SERVICE
RICH Tribe Headquarter
Monday - Friday | 9am - 5pm PHST
Our customer service team is typically available
Monday - Friday | 9am - 5pm PHST
We do our best to respond to all customers within 48 hours.
For Philippine local orders, we accept payments via PayPal, G-CASH, and BPI Bank Deposits.
For international / online orders, we accept several secure payment options, including credit card (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
FAQs
SHIPPING
We are now shipping from Manila Philippines.
All rates and transit times are reflective of this location.
Yes, we ship worldwide.
We offer FREE shipping for all orders above $200 USD - automatically offered at check out.
If you do not see your country, feel free to contact us at support@richtribela.com.
Once your order has been confirmed and accepted by us, our dispatch team endeavors to process it as quickly as possible so it is ready for dispatch within 1 to 2 business days.
Any orders placed on weekends and public holidays will be processed the following business day.
Please allow an additional 3 to 4 business days for order processing during sale periods, due to higher than normal volumes of orders.
Your tracking number will be emailed to the address provided at checkout once the order has been handed over to the courier.
Please allow 1-2 business days to process your order for shipment, in addition to delivery time. After your order has been processed and dispatched, please allow for standard delivery time from the courier.
DELIVERY TIMES
Philippines – Metro Manila: 2-3 Business Days
Philippines – Other regions: 3-5 Business Days
Find your tracking here (LBC).
Find your tracking here (Abest).
International Standard: 5-7 or 7-10 Business Days, depending on your region
Find your tracking here.
Orders are processed and delivered Monday through Friday, excluding holidays.
FAQs
RETURNS/EXCHANGES
Due to the nature of our business, we do not accept returns or refunds for any purchase, but we can offer an exchange or store credit.
Please ensure your item/s are eligible to be returned and meet our conditions of exchange.
Items must be returned in the same condition that you received it, unworn or unused, with tags, and in its original packaging within 7 days of the delivery date.
Read our full return policy.
If you have received an item that is damaged, defective, or incorrect, kindly contact support@richtribela.com with a photo of the damage, or the wrong item received, as well as your order number. We’ll take care of you!
Once your order is confirmed, we are not able to change, cancel or alter it. Our exchange process is easy, and you are welcome to exchange once your order is received.
To initiate an exchange, please contact us immediately at exchange@richtribela.com. Or if you've signed up, we recommend to sign into your account to edit your order.
If you need to change your address, please contact us immediately at support@richtribela.com before dispatch. Once your order has been dispatched to the courier, we can no longer change any details.
If you've signed up, we recommend to sign into your account to edit your order.
Questions? Contact Us
Journal
View all-
Reconstructed Narratives
A Short Journey of Local Craftmanship to Global Markets, and the Future Ahead ~
Reconstructed Narratives
A Short Journey of Local Craftmanship to Global Markets, and the Future Ahead ~
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We're Back: A Letter from RICH Tribe
RICH Tribe returns with a renewed purpose and a deeper connection to our roots. We share why we stepped away, what we’ve rebuilt, and what this new chapter means for...
We're Back: A Letter from RICH Tribe
RICH Tribe returns with a renewed purpose and a deeper connection to our roots. We share why we stepped away, what we’ve rebuilt, and what this new chapter means for...
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"For The Locals" | Los Angeles Exhibition
Presented by RICH Tribe x LA-native local artist — @spiltbeanz — as they collaborate on a joint exhibition featuring curated fashion & art at Grand Central Market in downtown Los...
"For The Locals" | Los Angeles Exhibition
Presented by RICH Tribe x LA-native local artist — @spiltbeanz — as they collaborate on a joint exhibition featuring curated fashion & art at Grand Central Market in downtown Los...
